We don’t take payment for your policy directly. Instead, once you’ve selected a quote and are ready to buy, you’ll be transferred to the travel insurance provider’s own website to complete the purchase.
If you’re experiencing trouble with the payment process, here’s what we recommend:
- Try again: Occasionally, payment issues are temporary. Refresh the page or try a different browser or device if possible.
- Contact the provider directly: As the payment is handled by the provider, they’re in the best position to help. Most providers will be able to take payment over the phone or advise on the issue. Just explain your quote is via Medical Travel Compared.
- Still stuck? If the problem continues and you’re unsure what to do next, our friendly team is here to help. Just get in touch with us and we’ll do our best to assist you.
We apologise on the provider’s behalf for any inconvenience this may cause and appreciate your patience.