Having trouble entering your address or postcode when trying to purchase? It can be frustrating, but the good news is there are some simple steps you can take to sort it out quickly. This guide will walk you through how to enter your address successfully and what to do if you face any issues.
1. Enter Your Postcode to Find Your Address
We will ask you to enter your postcode to locate your address. Once you type it in, a dropdown menu will pop up with a list of addresses that match your postcode. Make sure you enter your postcode correctly, with no extra spaces or typos. For example, “SW1A 1AA” instead of “SW1A1 AA.” If you see your address in the dropdown, simply select it, and the form will automatically fill in the other address fields for you.
2. Avoid Auto-Fill Features
While your device’s auto-fill option can seem convenient, it can occasionally cause problems with forms, especially when dealing with dropdown menus or postcode entry fields. Manually enter your postcode instead of relying on auto-fill. This ensures our website processes your postcode properly and reduces the chances of glitches.
3. What to Do If You Can’t Find Your Address
If your address doesn't appear in the dropdown list after entering your postcode, don’t panic. This can happen for a few reasons, such as if your property is newly built. Click on the option below to “Enter Your Address Manually.” This will allow you to input your street address, town, and postcode without needing to select from the dropdown menu.
If none of the above steps help, or if you’re still unable to enter your address or postcode, don’t hesitate to contact our support team. Provide as much detail as possible when reaching out for help. Include your postcode, address, and a description of the issue you're facing so they can resolve it quickly.